What is ITIL®?

ITIL® is the de facto international standard framework of best practices in IT Service Management. The IT Infrastructure Library (ITIL®) contains a comprehensive description of the processes involved in managing IT infrastructures. ITIL® is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL® can help you apply internationally proven best practices for the IT services and support you provide.

ITIL® has become the global standard and is now rapidly gaining approval all over the world. Right from the start, certification of professionals has been a key element in the ITIL® approach.

IT Infrastructure Library ® is a Registered Trade Mark of the Cabinet Office

Current ITIL® qualifications:

Currently, candidates can take training courses and examinations that lead to certificates at 3 levels:

• Foundation
• Practitioner
• Manager

Foundation Certificate - an entry-level qualification gained by taking a short multiple-choice exam - usually at the end of a 3-day course, but also available on-line through Thomson Prometrics and Pearson Vue testing centres.

Practitioner's Certificates - for specific individual or combined disciplines, gained through passing a written assignment and/or a case-study based multiple-choice exam

Manager's Certificate - requiring the passing of 2 three-hour written exam papers taken after attendance on an accredited 10 day training program.