Course Introduction:

The ITIL® Foundation course introduces concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library (ITIL®) and describes how this can be applied within an IT organization. This course prepares students to take on the ITIL® Foundation examination.

Course Description:

This course introduces the learners to ITIL®, ITSM and the key processes, which are part of the ITIL® Best Practices Framework. This course includes a comprehensive case study to enable the learners to "Learn by Doing". Introduced as a new approach to ITIL® training, ITAcademy employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge sharing with a rich interactivity of multimedia session.

The ITIL® Version 3 best practice is composed of five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Audience:

• IT Support Staff
• IT Consultants
• Key Business Users
• IT Developers
• Everyone interested in taking on the advanced ITIL® certification courses

Prerequisites:

None

Preparation in advance:

None

Learning Objectives:

You will be able to:

• Identify the various ITIL® processes that can be implemented in an organization.
• Identify the benefits of implementing each ITIL® process in an organization.
• Identify the basic concepts related to each ITIL® process.
• Identify the activities and roles involved in each process.
• Identify the relationship of each ITIL® process with other processes.
• Identify the factors that affect the effectiveness of each ITIL® process

Course activities:

• 2-3 hours of evening work is required in order to take the exam
• Classroom lecturing.
• Individual and group assignments.
• Exam preparation session

Included in the course:

• APMG authorized student curriculum.
• APMG accredited exam
• Copies of the visual materials used in class.
• Lunch, coffee breaks

About examination:

• ITIL® exam is APMG accredited
• Exam administration is APMG responsability
• ITAcademy enable with logistics the administration of the exams
• Exam has 40 questions, alocated time 60 min, 26 correct answers (65%) to pass
• The exam is online or paper based, in english, romanian or any translation available at APMG