Course Description:

The ITIL Managing Across the Lifecycle course is the final module of the ITIL Service Lifecycle and/or ITIL Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management qualification. This blended MALC course immerses participants in the contents of the ITIL publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Audience:

The Managing Across the Lifecycle course will be of interest to:

• Individuals who require a business and management level understanding of the ITIL core Lifecycle and/or Capability and how it may be implemented to enhance the quality of IT service provision within an organization.
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
• A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Learning Objectives:

At the end of this course, the learner will gain competencies in:

• Introduction to IT Service Management business and managerial issues
• Managing the planning and implementation of IT Service Management
• Management of strategic change
• Risk management
• Understanding organizational challenges
• Service assessment
• Understanding complementary industry guidance

Course Organizational Logistics:

• A maximum of 18 students can attend this course with 1 instructor
• Classroom with U-shaped seating arrangement
• Break out rooms where available- Whiteboard, flipchart, projector
• Previous ITIL Certificate numbers need to be provided prior to the start of the course
• Course runs 08:00 – 5:00 each day - the exam can be scheduled from 3:30 – 5:00 on the last day

Prerequisites:

Candidates for this course must:

• Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
• It is also strongly recommended that candidates:
  • Demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment

Preparation in advance:

It is recommended that participants should complete at least 28 hours of personal study by reviewing the syllabus and the associated areas of the ITIL Service Management Practice core guidance in preparation for the examination.

Included in the course:

• Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
• APMG accredited exam
• ITIL best practice core books are available at cost as electronic .pdf, printed book and online subscription versions
• Lunch, coffee breaks

Course activities:

• 2-3 hours of evening work is required in order to take the exam
• Classroom lecturing.
• Individual and group assignments.
• Exam preparation session

About the Examination:

• ITIL® exam is APMG accredited
• Exam administration is APMG responsability
• ITAcademy enable with logistics the administration of the exams
• Evidence of ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications, and completion of Managing Across the Lifecycle course from an Accredited Training Provider is required to sit the exam
• The syllabus can be downloaded from:
  http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx
• The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
• Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
• Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
• Pass score is a minimum of 4 correct answers and a combined score of 28/40 or 70%
• Distinction pass score is under consideration

Credits:

• Upon successful passing of the ITIL Managing Across the Lifecycle exam, the student will be recognized with 5 credits in the ITIL qualification scheme